Knowledge Base

How do I turn on authentication for outgoing mail?

You may have recently received an email from RainStorm Consulting noting that we are requiring you to change your email account settings. You should only make changes if you are in fact sending outbound email through RainStorm and not a different provider.

To update your settings, please follow the instructions below.

If your particular email client is not listed here, please consulting your email client's documentation on updating authentication. Otherwise, don't hesitate to contact us and we'll be happy to help you.

Webmail:

If you use the RainStorm supplied located at: http://www.yourdomain.com/mail/ then you do not need to make any changes to your outgoing mail settings to enable authentication.

For Microsoft Outlook Express:

   1. Go to the Tools menu and choose Accounts
   2. Select your RainStorm hosted email account, and click the Properties button on the right
   3. Select the Servers tab, and under the heading Outgoing Mail Server, check the checkbox next to 'My server requires authentication'
   4. Click OK
   5. Click Close

For Microsoft Outlook XP/2000/2002/2003:

   1. Go to the Tools menu and choose Services
   2. Select 'Internet E-mail'
   3. Click Properties
   4. Click the More Settings... button
   5. Select the Servers tab
   6. Check the box next to 'My server requires authentication' under Outgoing Mail Server
   7. Click OK
   8. Click Next
   9. Click Finish

For Microsoft Outlook 2007:

   1. Go to the Tools menu and choose Account Settings
   2. Select your RainStorm hosted email account, and click the Change button above
   3. Click the More Settings... button
   4. Select the Outgoing Server tab
   5. Check the box next to 'My outgoing (SMTP) requires authentication
   6. Click OK
   7. Click Next
   8. Click Finish

For Thunderbird:

   1. Go to the Tools menu and choose Account Settings
   2. Choose Outgoing Server (SMTP) on the left menu, and select your RainStorm hosted account on the right, then click Edit
   3. Under the heading Security and Authentication, check Use name and password, and enter your username.
   4. Click OK
   5. Click OK

For Apple Mail:

   1. Go to the Mail menu, and choose Preferences
   2. Choose the Accounts heading at the top, and along the left, select your RainStorm hosted account.
   3. Next to Outgoing Mail Server (SMTP):, select Edit Server List
   4. Select your RainStorm hosted account, and on the lower half of the window, select Advanced
   5. Next to Authentication, choose Password, and enter your username and password
   6. Click OK
   7. Close the Preferences window, and when prompted, choose to Save your changes

For Entourage:

1. Open Entourage.
2. From the Tools menu, select Accounts.
3. Click once on the name of the account you wish to edit. This will highlight the account.
4. Click on the Edit button at the top of the Accounts window. DO NOT click on the edit menu at the very top of the screen.
5. Click on the Account Settings tab at the bottom of the Edit Account window.
6. Click on the Click here for advanced sending options button underneath the SMTP server box.
7. Place a checkmark in the box next to SMTP server requires authentication.
8. Click on the very small close box in the upper-left corner of this settings window to close it.
9. Click the OK button to close the Edit Account window, and then close the Accounts window.