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Getting
Acquainted with your New Webspace
The
following is a brief tutorial on the major features of
your new webspace. It covers the processes you will need
to be familiar with in order to update your site settings,
add and delete users, check email and update your webpages.
Please read through it carefully to get acquainted with the
features of your account.
**For
the examples below, please insert your website's domain name
wherever you see "www.yoursite.com" and the administrator's
and/or user's login username wherever you see "username."
Quick Links:
Site Administration: http://www.yoursite.com/siteadmin/
Personal Account Administration: http://www.yoursite.com/personal/
Website Statistics: http://www.yoursite.com/stats/
File Management: http://www.yoursite.com/fileman/fileman.cgi
Webmail: http://www.yoursite.com/mail/
Using the Online Control Panel
All of our website
accounts come with an online control panel available which
enables the site administrator(s) to add and/or delete users,
change passwords, create email lists, back up files and
change email settings. The site administrator has the ability
to change the settings of the entire site, while individual
users may only change their personal information.
Global
Account Management by the Site Admin:
Site administrators use the URL:
http://www.yoursite.com/siteadmin/
Once you enter this URL, you will be prompted for the site administrator's
user name and the password which was supplied to you in the "Website Settings" email
you received when you first set up the account.
Personal
Account Management by Individual Users:
Users can manage their own email settings and passwords
at the URL: http://www.yoursite.com/personal/
Individual users also have their own websites at the URL: http://www.yoursite.com/~username
404 Error
Management:
The server is
set up so that website owners can customize their own 404
error pages. A 404 error is a "Page Not Found" error
and is produced any time someone tries to access a page on
your website that no longer exists. Site administrators
can customize the "Page Not Found" file so that instead of the
default error page, visitors are greeted with a page that
has the same look and feel as the rest of the website. To
customize this error page, look in the "error" directory for
the file named "404-file-not-found.htm" and edit it accordingly.
This page can contain whatever graphics and text you desire.
Frequently Asked Questions about
Email
How many e-mail accounts come with my hosting plan?
We provide 10 fully-compliant POP3 e-mail boxes that can be used to send and
receive e-mail from any connection to the Internet.
When you are ready to set up your e-mail accounts, simply
go to http://www.yoursite.com/siteadmin in a web browser.
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How do I set up my POP3 e-mail accounts?
To set up your POP3 e-mail accounts, you can follow our step-by-step process.
(Wherever you see yoursite.com in the instructions below, fill in the blank
with your account's information.)
Setting Up POP3 E-mail Users
1. Go to http://www.yoursite.com/siteadmin in your web browser.
2. Enter your FTP username and password. (This will log you into the master
account.)
3. Go to User Administration.
4. Click User Management.
5. Click Add User.
6. Fill in the online form to add the new user.
7. If you need help, click on the "?" icon next to each form line for help
with that setting and read the message at the bottom of the screen.
10. Send a test message to the new user@yoursite.com.
11. You can then check the mail using the username and password you set up.
For checking email through an e-mail client (Netscape Mail, Qualcomm Eudora,
MS Outlook): See below instructions.
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How do I set up e-mail aliases?
Follow the instructions above for adding a user. If you are adding an alias
for an existing user, click on mailbox icon next to the username you want
to add aliases to. The username list is located in the User Management section
of the online control panel at: http://www.yoursite.com/siteadmin
.
In the Email Alias
box, enter additional names that you'd like the user to
receive email as. For example, enter john.smith for the
address - john.smith@yoursite.com and john for the
address john@yoursite.com. Only lowercase alphanumeric characters,
periods (.), hyphens (-) and underscores (_) are allowed.
Enter multiple aliases on new lines or separated by spaces.
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How can I set up a "catch all" or "default" e-mail
address?
A "catch all" or "default" e-mail address literally "catches" e-mail
sent to your domain, but to an address other than those specified as either a User or an
Alias. If someone mails you at a misspelled address, it will still reach you
at a single e-mail address that you specify. Also, you can send mail from an
address not set up as a User or Alias and you'll be sure to get the reply message
back. There is a three-step process to setting up a "catch all" or "default" e-mail
address.
1. Log into your site administration area at: http://www.yoursite.com/siteadmin .
2. Enter the User Management section.
3. Click the mailbox icon next the to username you want to make the catchall
account.
4. Under Email Alias enter: "@www.yoursite.com" (without the quotes and replacing
yoursite.com with the domain name of your site) Make sure you add the "www" before
your domain name.
5. Click "Save Changes."
6. You will still log in to this account with the original username and password;
however, now mail sent to any username will automatically be sent to this master "catchall" account,
except mail that is addressed to an existing user at your site. These users will
still receive the mail normally.
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Is it possible to set a vacation message when I'm
away?
Yes, it is possible to set a vacation message or autoresponder for any User
you have created for your domain. Once someone sends mail to an address with
a vacation message, the message automatically replies to the sender and the
original e-mail forwards on to the original recipient.
1. Log into your site administration area at: http://www.yoursite.com/siteadmin .
2. Enter the User Management section.
3. Click the envelope icon next the to username you want to add the vacation
message to.
4. Check the box labeled: " Vacation/Autoresponder Email Reply."
6. Enter your message in the box.
7. Click "Save Changes."
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How do I set up my e-mail software to check my POP3 e-mail?
Please refer to your e-mail client's manual or contact us if you
are unable to set up your POP3 e-mail accounts following the appropriate instructions
below.
Microsoft Outlook
1. Choose Accounts from the Tools menu.
2. Click Add and Choose Mail.
3. Enter your name.
4. Enter the Return Address, alias@yoursite.com
5. Choose POP3 as your server type. Enter yoursite.com as your Incoming Mail
server.
6. Enter your Internet Service Provider's Outgoing Mail server or you may also
enter yoursite.com.
7. Enter the [userID] you specified when you set up the account.
8. Enter the password you specified when you set up the account.
9. Complete the setup process with responses appropriate to your computer and
your preferences.
Netscape Mail
1. Choose Preferences from the Edit menu.
2. Choose Mail & Groups.
3. Choose Identity.
4. Enter your name.
5. Enter the POP E-mail Address (i.e. username@yoursite.com)
6. Enter the Return Address, alias@yoursite.com.
7. Choose Mail Server.
8. Enter the username you specified when you set up the account.
9. Enter your Internet Service Provider's Outgoing Mail server or you may also
use yoursite.com.
10. Enter yoursite.com as your Incoming Mail server.
11. Complete the setup process with responses appropriate to your computer
and your preferences.
Qualcomm Eudora
1. Choose Options from the Tools menu.
2. Click Getting Started.
3. Enter your name.
4. Enter the Return Address, alias@yoursite.com.
5. Enter yoursite.com as your Incoming Mail server.
6. Enter the username you specified when you set up the account.
7. Click Sending Mail.
8. Your return address should already appear.
9. Enter your Internet Service Provider's Outgoing Mail server under SMTP server
or you can use yoursite.com.
10. Complete the setup process with responses appropriate to your computer
and your preferences.
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How do I create a mailing list?
Mailing lists
(commonly called listservs) allow email sent to listname@yoursite.com
to be automatically distributed to a number of email addresses
(i.e. mail sent to staff@yoursite.com could be automatically
forwarded to all your staff members). This allows users
to send broadcast emails and to create email discussion
groups.
1. Log in to your
online control panel at: http://www.yoursite.com/siteadmin .
2. Click on "List Management."
3. Click "Add Mailing List."
4. Enter a name for the mailing list and enter the recipients you like to send
the mail to and/or check the boxes located next to their usernames.
5. Click "Confirm New Mailing List."
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